Late Arrival

If you are 10 or more minutes late we reserve the right to reschedule all or some of your services so your tardiness does not effect punctual clients. View our policies for more information.

*If you are 10 or more minutes late and we do need to reschedule your appointment, you will be charged 50% of your missed service price.*

Cancellation
We ask that you cancel your appointment at least 24 hours in advance so we can fill your spot with clients on our waiting list. If you do not cancel in advance, you will be charged 50% of your service price for missing your appointment. View our policies for more information
No Show
If you do not cancel with a 24-hour notice, we will charge 50% of your missed appointment. If you no-show on the day of your appointment we will charge you 100% of your booked service price. If you no-show three times we will no longer take you as a client. (Boo!). View our policies for more information
Card on File
We require a credit card on file to book appointments in the event that you no-show, are tardy, or late cancel. We accept only Visa & Mastercard.
Gratuity
Gratuity is acceptable in cash, personal check or Venmo if you wish to tip. We unfortunately do not accept gratuity on credit cards or checks.
Supervised Children
We do welcome children of all ages but we do ask that they be supervised at all times for their own safety and for the experience of other clients. (We need your attention and probably both of your hands to keep our services on time).
Parking
Both of our salons are located in high traffic areas. Please make sure you arrive a few minutes early to find parking. For our Downtown location you can find parking in one of the nearby garages or metered street parking. For our Bridgeville location you can use the metered parking lots between Burgh’s and Labella Bean and behind our salon. Keep in mind most appointments do run over 1 hour due checking out and the usual girl talk.
Wedding Services
Brides, we’ve got you covered from head to toe for your big day! Shoot us an email to see if we have your date available. We only provide in salon bridal events, not on location.