Below is our full list of cancellation/ no-show policies. Please review before your appointment and if you have any questions let us know!
– Company Policies –
Dallas Beauty Lounge seeks to spread optimism, inner and outer beauty, and empower people to feel their best. We strive to offer services and products to meet everyone’s needs, with a strong focus on quality and ongoing education. Customer satisfaction is our main priority.
Our community engagement policy aims to remain positive, inclusive, and free of negativity. As always, we will show the talent and work produced by Dallas Beauty Lounge positively and professionally. The goal is to uplift and inspire people to be their best. We will not allow offensive conduct that includes provocative photos, nudity; foul language; negative comments that threaten or harass people based on their race, religion, ethnicity, societal concerns, gender orientation, or alcohol/drug use..
– Booking Policies –
- Temporary COVID-19 Procedures: Please arrive with a mask on properly and wash your hands upon entering. Additional guests are not permitted to join you for their services. If you have traveled to a “hot spot,” come in contact with someone who has had COVID19 or have symptoms, we may need to reschedule your visit. Please call with any additional questions!
- If you are 10 or more minutes late we reserve the right to reschedule or abbreviate all or some of your services.
- We require a credit on file to reserve any and all appointments. If you choose to make reservations for multiple guests, you will be personally responsible for any cancellation or no-show fees they may occur. We accept VISA and MASTERCARD only.
- Our pricing is all a la carte, meaning you only pay for the things you choose to get! Our prices are based on what it takes to get you to your desired end result and it’s our duty as stylists to recommend the healthiest route. Our stylists will also have varying prices based on the time, education, and experience they have earned individually.
- If for any reason you are unhappy with your service, it is our duty to perform the service until you are completely satisfied. No refunds will be issued. To be eligible for a complimentary service, you must notify Dallas Beauty Lounge within 72 hours of your reservation.
- We ask that you cancel your reservation at least 24 hours in advance so we can fill your slot with clients on our waiting list. If you do not cancel in advance, you will incur a 50% charge for your missed reservation.
- If you no-show on the day of your reservation you will incur a 100% charge of the reservations you have scheduled. If you no-show three times, you will only be permitted to make appointments day-of.
- We ask everyone to prebook their reservations at least four weeks in advance to ensure that you receive the stylist and time that best suits your schedule. We cannot guarantee the stylist and time you want without notice.
- We do welcome children of all ages but we do ask that they be supervised by another adult at all times for their own safety and for the experience of other clients. Our salon has many sharp objects, hot tools, and hazardous chemicals. We also are happy to permit small-medium sized hypoallergenic and well-trained dogs only.
- We do take non-refundable deposits for all hair extensions, permanent cosmetic services, and parties of 3 or more. Permanent Cosmetic services are also non-transferrable. We do not provide refunds for any product or service. There are no exceptions. Hair extension contracts are void after 30 days.
- All gift cards, packages and series are subject to the expiration dates pertaining to the specific purchase. All gift cards, packages and series are non-refundable. Please be aware of any expiration dates as we do not waive and grant extra time. All gift cards purchased at Dallas Beauty Lounge after May 22, 2019 cannot be used at Dallas Beauty Studio.
- Gratuity is acceptable in cash, personal check, Tippy, Cash App or Venmo if you wish to tip. We do not accept gratuity on credit cards or checks.
- Please make sure you arrive a few minutes early to find parking. For our Bridgeville location you can use the metered parking lots between Burgh’s and Labella Bean and behind our salon. You can download the Pango App to speed up the process!
- For all private parties, please fill out our online questionnaire to get started booking your after-hours party
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